RETURN & REFUND POLICY

All STORIED sales are final and are not eligible for voluntary cancellation, return, refund, or exchange except as expressly provided in this Policy or as required by applicable law. STORIED may approve an exception at its sole discretion. Autographed or signed products, Limited Edition products, sale items, pre-sale and pre-order items, personalized or custom products, and gift cards are final sale and are not eligible for voluntary returns, cancellations, refunds, or exchanges. Nothing in this Policy limits any rights or remedies that cannot legally be waived, including applicable rights relating to products that are materially defective, damaged, incorrect, misdescribed, not delivered, or subject to a legally required cancellation or refund.

PRE-SALE AND PRE-ORDER ITEMS

Pre-sale and pre-order products are produced or reserved in anticipation of customer orders and are therefore final sale. These orders may not be canceled, refunded, exchanged, or modified because of a change of mind except where required by applicable law. Any estimated production, fulfillment, or shipping date provided by STORIED is a good-faith estimate based on the information available at the time of purchase. Many STORIED products involve limited production runs, artist participation, hand-signing, specialty printing, manufacturing, or other third-party production processes, and unforeseen delays may occasionally occur.

If STORIED cannot ship a pre-sale or pre-order product within the originally stated shipping timeframe, STORIED will provide any notice, revised shipping estimate, opportunity to consent to the delay, cancellation option, or refund required by applicable law. If STORIED is ultimately unable to fulfill an order, the affected customer will receive a refund for the unfulfilled item to the original payment method. A production or fulfillment delay does not automatically cancel an order unless cancellation is required by law or confirmed by STORIED. Once a pre-sale or pre-order product has shipped, STORIED’s standard policies concerning autographed, numbered, Limited Edition, and final-sale merchandise will apply.

AUTOGRAPHED, LIMITED EDITION, AND NUMBERED PRODUCTS

Hand-signed products are individually created and may vary from the photographs or videos shown, including reasonable variations in signature color, placement, size, ink application, or style. STORIED guarantees that all autographed products sold directly by STORIED are authentic. Autographed and Limited Edition products are not eligible for discounts unless a discount is expressly offered by STORIED.

For numbered or individually editioned products, STORIED does not guarantee that a customer will receive any particular edition number unless that number is expressly identified and confirmed at the time of purchase. Minor incidental rubbing, smudging, or variation may occasionally occur during the signing, handling, packaging, or shipping of a hand-signed product. Claims involving material damage to an autograph or collectible will be evaluated individually by STORIED.

Skateboard deck colors, wood grain, veneers, plies, printing, and other production characteristics may vary reasonably from the images shown and between individual products or production runs. These natural or minor cosmetic differences are part of the nature of manufactured and collectible products and are not considered defects. This provision does not apply to material discrepancies in a product’s advertised size, construction, design, condition, or description.

REQUESTING A RETURN

To request an exception or report an issue with an order, contact STORIED Customer Service at customerservice@storiedskateboarding.com. Please include your name, order number, a description of the issue, and any relevant photographs.

If STORIED authorizes a return, the product must be returned in the same condition in which it was received: unworn, unused, with all original tags, components, certificates, and packaging, together with a receipt or other proof of purchase. STORIED will provide instructions explaining how and where to send the package. Products sent back without prior return authorization may not be accepted. STORIED will not process a return while the product remains in transit to the customer.

STORIED does not provide free return shipping for discretionary or voluntarily approved returns. The customer is responsible for return-shipping costs unless the return results from a materially defective, damaged, incorrect, or misdescribed product or unless STORIED or applicable law provides otherwise. If STORIED accepts the return of a product that was previously sold out, that product may subsequently be inspected and made available for purchase again.

DAMAGES, DEFECTS, AND INCORRECT PRODUCTS

Please inspect your order promptly after delivery. If a product arrives materially damaged or defective, or if you receive the wrong product, contact STORIED Customer Service promptly at customerservice@storiedskateboarding.com so that we can evaluate the issue and determine the appropriate resolution. Please provide your order number, clear photographs of the product, photographs of the shipping box and packaging, and a description of the problem.

STORIED takes reasonable care to package and protect its products for shipment, but orders are delivered by independent third-party carriers and may occasionally be lost or damaged during transit. If STORIED determines that a product was materially damaged during shipping, STORIED will work with the customer to provide an appropriate resolution, which may include repair, replacement, store credit, refund, or another remedy, subject to product availability, the circumstances of the claim, and applicable law. Because many STORIED products are signed, numbered, Limited Edition, or sold out, an identical replacement may not always be available.

Reasonable variations in signature placement, signature color, ink application, wood grain, veneer color, ply color, printing, or other inherent production characteristics are not considered defects or shipping damage. Please retain the product and all original packaging and shipping materials until the claim has been resolved, as these materials may be needed to evaluate the claim or submit documentation to the carrier.

REFUNDS

If STORIED authorizes a return for a refund, we will notify you after the returned product has been received and inspected and advise you whether the refund has been approved. If approved, the refund will be issued to the original payment method within 10 business days, or within any shorter period required by applicable law. Original shipping charges are not refundable for discretionary returns unless STORIED expressly agrees otherwise or a refund is required by law. Your bank, credit card company, or payment provider may require additional time to process and post the refund after STORIED issues it.

If more than 15 business days have passed since STORIED confirmed approval of your refund, please contact STORIED Customer Service at customerservice@storiedskateboarding.com.

INTERNATIONAL CUSTOMERS

International customers may have mandatory cancellation, return, refund, or product-guarantee rights under the laws applicable in their country or region. Nothing in this Policy is intended to exclude or restrict rights that cannot legally be waived. Where a mandatory consumer right applies, that right will take precedence over any inconsistent final-sale provision in this Policy. Exceptions available for personalized, custom-made, or otherwise exempt products will apply where permitted by law.

CONTACT STORIED

Questions about a return, refund, damaged product, or order issue may be directed to STORIED Customer Service at customerservice@storiedskateboarding.com.