RETURN & REFUND POLICY

ALL SALES ARE FINAL and are not subject to refund, cancellation, or exchange except as expressly provided in this Policy or as required by applicable law. Certain exceptions may be granted at STORIED's sole discretion. Autographed, sale, Limited Edition, and pre-sale items are FINAL SALE and are not eligible for voluntary returns, cancellations, refunds, or exchanges.

PRE-SALE AND PRE-ORDER ITEMS

Pre-sale and pre-order items are produced or reserved specifically in anticipation of customer orders and are therefore FINAL SALE. Pre-sale and pre-order purchases may not be canceled, refunded, exchanged, or modified due to a change of mind, except where required by applicable law.

Any estimated production, fulfillment, or shipping dates provided by STORIED are good-faith estimates based on the information available at the time of purchase. Because many STORIED products involve limited production runs, artist participation, hand-signing, specialty printing, manufacturing, or other third-party production processes, unforeseen delays may occasionally occur.

If a pre-sale or pre-order experiences a material delay beyond the originally stated shipping timeframe, STORIED will provide customers with any notice, opportunity to consent to the revised shipping timeframe, cancellation option, or refund required by applicable law.

If STORIED is ultimately unable to fulfill a pre-sale or pre-order, the affected customer will receive a refund of the amount paid for the unfulfilled item to the original payment method.

A production or fulfillment delay does not automatically constitute cancellation of an order. Customers should not initiate chargebacks solely because an order remains within its disclosed or otherwise lawfully extended pre-sale fulfillment period.

Once a pre-sale or pre-order item has shipped, STORIED's standard policies regarding Limited Edition, autographed, numbered, and final-sale merchandise apply.

PLEASE NOTE: Hand-signed products may vary from the photos or videos shown, including variations in signature color, placement, size, or style. We guarantee that all signed products sold by STORIED are 100% authentic. Autographed and Limited Edition products are not eligible for discounts unless otherwise specifically promoted by STORIED.

To be eligible for an approved return, your item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. You will also need a receipt or other proof of purchase. We will not process returns while an item is in transit. All return and refund requests are subject to STORIED’s review and discretion.

Skateboard deck colors, veneers, and plies may vary from the images shown.

For numbered or individually editioned products, STORIED does not guarantee that you will receive any particular edition number unless expressly stated at the time of purchase.

Due to the nature of hand-signed products and third-party shipping, signatures may occasionally experience minor smudging, rubbing, or other changes during transit. STORIED is not responsible for damage caused by third-party shipping or transit services to the extent permitted by applicable law. Orders are shipped subject to the risks inherent in third-party transit.

Please note that if STORIED accepts a return of an item that was previously sold out, that returned item may subsequently become available for purchase again.

TO START A RETURN

Contact us at customerservice@thestrivecollaborative.com.

If your return is accepted, we will provide instructions regarding how and where to send your package. Items returned to us without first requesting and receiving return authorization will not be accepted.

PLEASE NOTE: WE DO NOT OFFER FREE RETURN SHIPPING.

You can contact us with any return-related questions at customerservice@thestrivecollaborative.com.

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if your item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and determine an appropriate resolution.

PLEASE NOTE THAT BOARD SIZES, DIMENSIONS, PRINTING, COLORS, VENEERS, PLIES, AND CONDITIONS MAY BE SUBJECT TO VARIATION. STORIED is not a skateboard manufacturer and cannot independently verify that every manufacturing specification is 100% identical or exact. We work with third-party manufacturers to produce our skateboard decks, and production specifications may vary between individual units or production runs. To the extent permitted by applicable law, STORIED is not responsible for minor manufacturing variations or discrepancies outside of our reasonable control or knowledge.

SHIPPING DAMAGE

STORIED takes reasonable care to package and protect all products for shipment. However, orders are delivered by independent third-party carriers and may occasionally experience damage during transit.

Please inspect your order immediately upon delivery. If your order arrives damaged, contact us promptly at customerservice@thestrivecollaborative.com and provide your order number, photographs of the product, photographs of the shipping packaging, and a description of the damage so that we can evaluate the issue.

If STORIED determines that an item was materially damaged during transit, we will work with you to determine an appropriate resolution, which may include replacement, store credit, refund, or another remedy at STORIED's discretion, subject to product availability and applicable law. Because many STORIED products are signed, numbered, Limited Edition, or sold out, an identical replacement may not always be available.

Minor variations inherent to hand-signed, hand-finished, printed, or manufactured collectible products—including reasonable variations in signature placement, signature color, ink application, wood grain, veneer color, printing, or other production characteristics—are not considered defects or shipping damage.

Hand-signed products may also experience minor incidental rubbing or variation during handling and transit. Claims involving material damage to a signature will be evaluated by STORIED on a case-by-case basis.

Please retain all original packaging and shipping materials until your claim has been resolved, as they may be required for a carrier claim.

REFUNDS

If STORIED agrees to accept a return for refund, we will notify you after we have received and inspected the returned item and advise you whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since STORIED approved your refund, please contact us at customerservice@thestrivecollaborative.com.

We cannot accept returns on sale items, autographed or signed products, Limited Edition products, pre-sale items, or gift cards.