Política de envío
Shipping Policy
All orders are processed within 6 to 8 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
*Please note that autographed and/or custom products may take 4-6 weeks to ship out. Do to the process it takes to protect and package the items safely.
*Please allow for an additional 2-4 weeks on pre-sale items.
*We are not responsible for lost or stolen packages. We will do our best to work with 3rd party shipping services, but Buyer ultimately assumes responsibility once we've shipped the order.
Domestic Shipping Rates, Estimates and Taxes.
Shipping charges for your order will be calculated and displayed at checkout.
All California residents will incur sales tax as set by the State of California and/or the County to which your delivery will be shipped.
Please check back with us periodically for any updates regarding our shipping policies. Please contact customerservice@thestrivecollaborative.com you have any questions.
International Shipping
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT) or any other duties and fees, which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are solely your responsibility as the customer.
International customers are responsible for all custom duties and/or brokerage fees in addition to shipping cost assessed during checkout. Please allow 5-7 business days for order processing and payment verification, and an additional 10-20 business days for transit. Please check back with us periodically for any updates regarding our shipping policies.
STORIED can not be held liable in case (international) customs or any other government authority holds a package longer than expected or returns. No refunds on shipping will be provided if this is the case. We urge all those ordering internationally to be aware of their local customs policies prior to ordering.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received an email within 72 hours please contact us at customerservice@thestrivecollaborative.com with your name and order number.