SHIPPING POLICY

Last Updated: September 25, 2026

ORDER PROCESSING

Most in-stock orders are processed within 6 to 8 business days after the customer receives an order-confirmation email. Business days exclude weekends and holidays. Processing time is the period required to prepare, verify, package, and transfer an order to the shipping carrier and is separate from the carrier’s estimated transit time.

Autographed, signed, custom, or specialty products may require approximately 4 to 6 weeks to process and ship because of artist schedules, signing requirements, production timelines, authentication, protective packaging, and other handling requirements. Pre-sale and pre-order products may require an additional 2 to 4 weeks unless a different estimated timeframe is stated on the applicable product page. Product-specific shipping estimates disclosed on a product page, during checkout, or in an order communication will control if they differ from the general estimates in this Policy.

All processing and shipping dates are good-faith estimates based on the information available when an order is placed and are not guaranteed delivery dates. If STORIED cannot ship an order within the stated timeframe, we will provide any notice, revised shipping estimate, opportunity to consent to the delay, cancellation option, or refund required by applicable law.

Once an order has shipped, the customer will receive a shipping-confirmation email containing available tracking information. Orders containing multiple products may be shipped separately due to product availability, production schedules, packaging requirements, or fulfillment location. If an order is divided into multiple shipments, the customer may receive a separate shipping confirmation and tracking number for each package.

SHIPPING RATES AND DELIVERY ESTIMATES

Available shipping methods, charges, and estimated transit times will be displayed at checkout whenever available. Carrier transit estimates begin after an order has been processed and transferred to the carrier. Delivery dates provided by STORIED or a shipping carrier are estimates and may be affected by weather, service interruptions, peak shipping periods, customs processing, incorrect address information, or other circumstances outside STORIED’s reasonable control.

STORIED does not guarantee delivery by a particular date unless that guarantee is expressly provided in writing. Selecting an expedited shipping method shortens the estimated carrier transit time but does not necessarily shorten STORIED’s order-processing, production, signing, or fulfillment time.

Applicable sales tax will be calculated and collected at checkout based on the order, delivery destination, and applicable tax requirements.

SHIPPING ADDRESSES AND ORDER CHANGES

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your shipping information carefully before completing checkout. If you need to request an address correction, contact STORIED Customer Service as soon as possible at customerservice@storiedskateboarding.com.

STORIED cannot guarantee that an address or order can be changed after an order has been submitted, and an address generally cannot be changed after the package has been transferred to the carrier. STORIED is not responsible for delays, failed deliveries, or additional carrier charges resulting from incorrect or incomplete information supplied by the customer, except where otherwise required by law.

If a package is returned to STORIED because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another circumstance attributable to the recipient, the customer may be responsible for applicable return and reshipment costs. Any refund or reshipment will be evaluated under STORIED’s Return & Refund Policy and applicable law.

LOST, STOLEN, OR MISSING PACKAGES

STORIED takes reasonable care to package orders securely and provide them to independent third-party shipping carriers. Once a package is in transit, delivery timing and handling are subject to the carrier’s operations. STORIED is not responsible for carrier delays or events outside its reasonable control, but we will make reasonable efforts to help customers investigate a lost, stolen, missing, or misdelivered shipment.

If tracking information indicates that a package was delivered but you cannot locate it, please confirm the shipping address, check with members of your household or building, inspect the surrounding delivery area, and contact the shipping carrier. Some packages may be marked as delivered shortly before they are physically delivered.

If the package remains missing, contact STORIED Customer Service promptly at customerservice@storiedskateboarding.com with your name, order number, shipping address, and tracking number. Please retain any carrier communications or other relevant documentation. STORIED will evaluate the circumstances and assist with any available carrier claim. Depending on the circumstances, product availability, carrier determination, and applicable law, a resolution may include replacement, store credit, refund, or another appropriate remedy. Because many STORIED products are signed, numbered, Limited Edition, or sold out, an identical replacement may not always be available.

Nothing in this Policy limits any right or remedy relating to lost, stolen, missing, or undelivered products that cannot legally be waived.

SHIPPING DAMAGE

Please inspect your order promptly after delivery. If a product arrives materially damaged, contact STORIED Customer Service at customerservice@storiedskateboarding.com and provide your name, order number, photographs of the product, photographs of the shipping box and packaging, and a description of the damage.

Please retain the product and all original packaging and shipping materials until the claim has been resolved, as they may be required to evaluate the issue or submit a carrier claim. Shipping-damage claims will be handled in accordance with STORIED’s Return & Refund Policy.

INTERNATIONAL SHIPPING

International shipping availability, charges, and estimated transit times will be displayed at checkout when available. Unless otherwise stated, international orders generally require approximately 5 to 7 business days for processing and payment verification, followed by an estimated 10 to 20 business days for carrier transit. Autographed, signed, custom, Limited Edition, pre-sale, and pre-order products may require additional processing time as described in this Policy or on the applicable product page.

International shipments may be subject to import duties, customs charges, value-added tax, brokerage fees, handling fees, or other taxes and assessments imposed by the destination country or carrier. Unless expressly collected by STORIED during checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility. STORIED does not control or determine these charges. International customers should consult their local customs authority before ordering if they need additional information.

Customs agencies or other government authorities may inspect, delay, hold, reject, or return an international shipment. STORIED is not responsible for customs-processing delays or government actions outside its reasonable control. Original shipping charges, customs duties, taxes, brokerage fees, and similar charges are generally nonrefundable when a package is delayed, refused, unclaimed, or returned by customs, except where a refund is required by applicable law.

If an international shipment is returned to STORIED, we will evaluate whether it can be reshipped or whether any refund is available under the circumstances, the product’s final-sale status, and applicable law. The customer may be responsible for return-shipping charges, customs costs, carrier fees, and any additional cost of reshipping the order.

International customers may have mandatory delivery, cancellation, refund, or consumer-guarantee rights under the laws applicable in their country or region. Nothing in this Policy is intended to exclude or restrict any right that cannot legally be waived.

ORDER TRACKING

When your order ships, you will receive a shipping-confirmation email containing a tracking number when tracking is available. Please allow up to 48 hours after receiving the shipping confirmation for the carrier’s tracking system to display updated information.

If you have not received a shipping-confirmation email after the applicable processing period for your order, please check your spam or junk folder and then contact STORIED Customer Service at customerservice@storiedskateboarding.com. Include your name and order number so that we can assist you.

POLICY UPDATES

STORIED may update this Shipping Policy from time to time by posting a revised version on this page and updating the “Last Updated” date. Changes will apply prospectively and will not reduce any right that has already accrued or alter an accepted order where prohibited by law.

CONTACT STORIED

Questions about processing, shipping, tracking, customs, delivery, or a missing package may be directed to STORIED Customer Service at customerservice@storiedskateboarding.com.